Review Report Review
Damaged car - no return call

Joe D Submitted this review about Specialty Mobile Systems
Review made Live: 3/31/2009 5:00:00 PM
It’s important to note Specialty Mobile offers $20 for a positive review. My negative experience is not worth the $20 offered. My car was picked up and delivered on-time however it was damaged during the process. The driver did not take responsibility. I had pictures before and after and noted on the damage on the document, talked to Amy about reimbursement of $200 for damages, told it would be taken care of and after 8-10 calls and emails have not heard back from anyone. I had to absorb the cost of repair. Most companies will get a positive review as long as everything goes well. The difference is how someone handles a situation when things don’t go as plan. I understand things happen. Ignoring calls and not taking responsibility is not customer service. Specialty Mobile has not shown me they are a 5 star company when they don’t return calls, take responsibility for there driver and follow through on there commitment. It’s not worth the $20 for a positive review.
Shipment Details
Origin State:
Connecticut
Pickup:
On Time
Destination State:
Arizona
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
Amy
Quote or Order Cost:
$985

Car Condition
  • Vehicle was damaged