Company Response Review Report Review
Beware of Sonic Auto Transportation

Norell Submitted this review about Sonic Auto Transportation
Review made Live: 12/8/2022 11:32:00 PM
If I could give this company zero stars best believe I would ! After not being able to meet my expectations I requested the service be cancelled. Their response : “ The trucks are slipping left and right and they weigh 40,000 punds. You car is 3,000, god forbid, but if something happens it's going to go straight to the ditch. It's not worth the risk. There is a chance you get you car maybe a day later or you crash it completely on top of not being able to come yourself.” This was the most unprofessional out of pocket response I’ve EVER received in my life and I would NEVER trust this company or any company associated
Shipment Details
Origin State:
California
Pickup:
Never
Destination State:
Texas
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
10462545
Quote or Order Cost:
$585

Company Response
Alex Gold from Sonic Auto Transportation Submitted this response.
Response Date: 12/9/2022 1:53:00 PM
Dear Norell, please accept our apologies. Our agent didn't mean to be rude, he was trying to say that you could save your time and money by letting us ship the car instead of driving it. We are sorry that he didn't use the proper words to explain his opinion. Your business matters a lot to us and we are grateful for your feedback. It helps to improve our customer service. We promise to watch our agents more precisely and to choose more suitable sentences. Thank you for reaching out and have a lovely day!