Company Response Review Report Review
Unprofessional service

Cash LEBISH Submitted this review about Sonic Auto Transportation
Review made Live: 4/29/2022 11:41:00 AM
Had my car all set up with this company to pick up , they gave me the exact day and time Flexable a couple of hours , I thought all was good and then all went to hell , the day came and the time went by afew hours , still no pickup pr call to me to tell me what's going on , finally I text my representative many times , no response , then call them and they said they have no idea , The driver they arranged never called them or us , even though he had both are numbers . Finally many hours later the company callls me up and said the driver had to cancel , ??? I asked why no one called to tell us anything at either end , After that they stopped communicating with me and never answered there texts or phone calls , Don't use this service , very unreliable and unprofessional .
Shipment Details
Origin:
Dayton, Tennessee 37321
Pickup:
Never
Destination:
South Lake Tahoe , California 96150
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
7242374
Quote or Order Cost:
$1800

Company Response
Alex Gold from Sonic Auto Transportation Submitted this response.
Response Date: 5/1/2022 12:39:00 PM
Dear Cash, we appreciate your prompt feedback! We are terrified to hear about such a negative experience that you've faced. As per our system, your order was assigned to a new shipping agent and you did keep in touch with her on the status of your order. We are so sorry that we couldn't meet your time frames and arrange a carrier on the date requested. We do not reject our responsibility and will work hard to improve our services!