Dear R. Antonie, On behalf of the entire Sonic Auto Transportation team, we want to extend our sincerest apologies for letting you down. As far as we were informed, the was only one driver available on your route and he wanted extra for this job since he was far and it took him additional time to pick up your car. We appreciate that you still decided to go with this option. Once again, we understand our responsibility and the situation will be resolved shortly. Thank you for your patience!