Dear Anne, we are gutted we've let you down. We make every effort to keep our customers informed about the scarcity of carriers willing to operate during the COVID19 epidemic situations. Sometimes things do not depend on us, but we do not reject our responsibility. Unfortunately, you faced this inconvenience and we are very grateful to you for accepting this offer and going with it. Thank you so much for your patience and understanding. Hoping to make your next shipment easy and smooth!