Dear Consumers, Yes all dates given to Mr. Harmon were only estimates and not guarantees, however his vehicle being an ATV he was cautioned on a longer pickup and delivery time due to the availability of motorcycle/ATV trucks in his area. Our call log shows that we received up to 10 calls a day from Mr. Harmon and that on 2 separate occasions Mr. Harmon became very irate and verbally abusive to our dispatch department almost bringing one of the FEMALE dispatchers to tears. Once our MALE office manager spoke with Mr. Harmon his tone and foul mouth changed and seemed to be a bit more pleasant and understanding. He was explained to about the transport industry and that unforeseen delays do occur. The assigned company transporting his ATV had called Mr. Harmon and explained in detail about the mechanical problems they were experiencing with their truck but he should have his ATV shortly. Although we did not appreciate the verbal harassment of Mr. Harmon, Silva Auto Transport always gave him the highest level of customer service. We apologize for any inconvenience this has caused. Thank you, Silva Auto Transport