Company Response Review Report Review
Transport

Ivy Submitted this review about Ship a Car Direct
Review made Live: 3/14/2011 12:58:00 PM
There was a problem in Florida, driver never called the day the dispatcher said he would. Then he said he couldn't bring the truck to the house. Tried to get us to drive the car to Tampa.

On the delivery, they never showed the day they said they would or call. I had to call them twice to find out what happened. Then they said the truck broke down with no explanation and it was alarming as for 2 hours I didn't know if there was a problem with my car.

When it did arrive the next day, the driver was courteous and apologetic. The car seemed fine, but there was a mysterious receipt in the car from an auto part place in the mid west for 98.00, so I don't know what that was all about.
Shipment Details
Origin State:
Florida
Pickup:
Late
Destination State:
California
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
3475742931
Quote or Order Cost:
$750

Company Response
Michael Strickland from Ship a Car Direct Submitted this response.
Response Date: 3/14/2011 1:52:00 PM
Breakdowns and delays are always frustrating for everyone involved, so we understand her poor review. We are very glad that the driver was courteous and apologetic when he finally did arrive and apologize for any inconvenience. Hope this review helps you with your decision.