Review Report Review
Terrible

Erica Submitted this review about Ship a Car Direct
Review made Live: 7/9/2021 12:41:00 PM
I had the worst experience with this company and the driver who dealt the car with me. I was literally in tears from being so frustrated trying to get my car. It was delivered from Nevada to Virginia where I am now currently residing. The driver called saying he was supposed to come between 6-8pm but did not get there until 11pm at night and was insisting that I come. Before I get started on that one the location was also incorrect... even though they say door-to-door delivery. Texted & called the driver about this who refused to drop it off at a lot near my apartment. Instead, he made me choose between going to a location that was 30 miles away and 11 miles away. Im trying to get my car?? You literally have my car. Anyways, Im literally a small 5'2 girl and this man I have never met before is trying to ask me to come to an unknown location to me (just moved here) in the middle of the night?? I call the customer service who I ask to move the time I get the car and they said yes and that they will send me a confirmation email and were trying to get me off the phone..but the problem is that they literally do not have my email - I also never got an email. Called the driver and told him that I moved the delivery day/time to the morning after and he says to me verbatim "what is your problem" Next morning, I pay for a $40 uber to go get my car. Very cool. Car was also at the very top so it was covered in dead bugs. My experience definitely could have been better lmao.
Shipment Details
Origin State:
Nevada
Pickup:
On Time
Destination State:
Virginia
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
927956
Quote or Order Cost:
$1550

Car Condition
  • Vehicle was dirty