Review Report Review
A generally positive experience

Thomas Submitted this review about Ship a Car Direct
Review made Live: 9/7/2019 6:19:00 PM
I was a bit unsure how to transport my car from New York, so I took a chance on Ship a Car Direct. The service was straightforward, the pricing was fair, and my car arrived without any damage. My only gripe is that during the process, I got a variety of emails (that I suspect were automated emails) confirming what was taking place. Often times the information given via email was confusing. Case in point, after I was sent an email stating that a carrier had agreed to ship my car on X date, I received a call from that carrier confirming those details. Then a few hours later, I got an email from Ship a Car Direct saying that the carrier required $25 extra to do the job and that I had to decide whether or not I wanted to take this option - this was confusing since I had already talked to the carrier confirming that they would ship my car. Ultimately, $25 was automatically deducted from my deposit, thereby negating the price increase by the carrier - but at the moment I was extremely confused regarding a) how much I needed to pay and b) whether or not my car was being shipped. Furthermore, information often came via text message - but when I texted back a question, I often didn’t even get a response. Again, this just added to the overall feeling of confusion. But as mentioned, long story short, while the communication process needs some work, the quality of the service was very good.
Shipment Details
Origin State:
New York
Pickup:
On Time
Destination State:
Florida
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
757009
Quote or Order Cost:
$950