Company Response Review Report Review
Unpleasant experience dealing with contact Matt

Zoraya Submitted this review about Ship a Car Direct
Review made Live: 1/6/2018 11:43:00 AM
Idid not like dealing with Matt, he seemed abrasive and was considering cancelling my order. This was the 3rd vehicle that we (family members) have shipped with your company. Since I found it very uncomfortable to deal with Matt, I asked to be referred Stefan (we had worked with him before). I was glad that we were able to work with Stefan and everything went smoothly after that.
Shipment Details
Origin:
Newark, California 94560
Pickup:
On Time
Destination State:
New Mexico
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
#622372
Quote or Order Cost:
$1125

Company Response
Michael Strickland from Ship a Car Direct Submitted this response.
Response Date: 1/23/2018 12:25:00 AM
We sincerely apologize for any inconvenience this has caused you. Please know that it was not our intention to make you feel uncomfortable but we will surely take note of your feedback to avoid such circumstance in the future. We are glad to know that in the end, your vehicle was delivered safe and sound