Company Response Review Report Review
Car Shipping Service

Leander Stoehr Submitted this review about Ship a Car Direct
Review made Live: 7/31/2017 7:06:00 PM
I ordered the service about 1 month out so I was obviously disappointed when my pickup date didn't happen on the scheduled date. It wasn't until 6 days after the scheduled pickup date that my cars were picked up. I felt I had to initiate much of the dialogue to find out the ongoing status of my shipment. My overall experience was a 3.
Shipment Details
Origin:
Bellevue, Washington 98007
Pickup:
Late
Destination:
Mount Pleasant, South Carolina 29464
Delivery:
Not Provided
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
581428
Quote or Order Cost:
$2000

Company Response
Michael Strickland from Ship a Car Direct Submitted this response.
Response Date: 8/5/2017 12:15:00 AM
Thanks for your review and we are sorry to hear that the move did not go as planned. Lead time does not help get a carrier secured sooner and we never guarantee dates. Our record shows that your cars were picked up on the estimated date and delivered a day earlier than estimated once we dispatched your car to a carrier. The first available date your car is ready to be picked up is not your scheduled pick up date. Any questions you can always call your sales rep or our customer service team.