Company Response Review Report Review
Failed On-Time Pick-up

Ben Submitted this review about Ship a Car Direct
Review made Live: 10/15/2016 3:47:00 PM
Angela,
As per our conversation:
I contacted Pirgos Trans Co on 4 Oct 2016, was given driver's number and arranged for pick-up on 5 Oct 2016. After calling to confirm with driver, (Kevin) I was informed that he couldn't make it until later the evening of 5 Oct 2016. Within 5 minutes of my call with driver, his dispatcher called and stated that the driver might not be able to make it that evening because he was sent to do another job after already arranging to pick up my vehicle. The dispatcher went on to say that I could leave my keys under the bumper of my vehicle when I informed him that I wouldn't be available to be there in person for vehicle pick up. I explained that this wasn't acceptable, that we had agreed on a time for vehicle pick up and unless driver (who said they would still be able to pick up vehicle) said he couldn't perform job, I was still planning on vehicle pick-up for shipment on 5 Oct 2016. Finally, about 11 PM ON 5 Oct 2016, driver informed me that he wasn't allowed to pick up my vehicle until the unscheduled job he was given was completed, at which point I was forced to make other arrangements and leave vehicle with friend for pick up on 6 Oct 2016.
Additionally, I contacted Pirgos Trans Co to discuss this concern after speaking with driver, however, the office was closed. I then called shipacardirect and informed service agent about the less than acceptable service with Pirgos Trans Co and was told the information would be noted and someone would return my call. No one did.
If you have any questions please contact me by email as we are out of the country.
Thank you.
Shipment Details
Origin State:
Ohio
Pickup:
Late
Destination State:
Nevada
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
533445
Quote or Order Cost:
$1000

Company Response
Michael Strickland from Ship a Car Direct Submitted this response.
Response Date: 10/20/2016 10:22:00 PM
Ben, we are sorry to hear the experience you had with the carrier. We will address this with the carrier so that we can continue to improve our service, Thank you for taking the time to let us know!