Company Response Review Report Review
Auto transport

Jim F. Submitted this review about Ship a Car Direct
Review made Live: 3/3/2016 12:56:00 PM
This was the first time using this type of service. Calls and email contacts were handled efficiently and promptly. I had two complaints - 1: The carrier requested an additional 75.00 on top of the quote I was given. However, Matt offered to split the difference on final payment. 2: I was never contacted by the carrier. It was my understanding that the carrier would contact me prior to, the day of and during transport. I was called by the driver when he was less than one hour from delivery. Fortunately, I was home. However, I should have been provided an estimated delivery day and time. The vehicle was delivered safely and in the condition it was picked up.
Shipment Details
Origin State:
North Carolina
Pickup:
On Time
Destination State:
New Jersey
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
490139-HB
Quote or Order Cost:
$720

Company Response
Michael Strickland from Ship a Car Direct Submitted this response.
Response Date: 3/4/2016 12:37:00 AM
Thanks for your feedback, Jim! Sorry your carrier didn't call while on the quick trip but glad your classic car arrived safely!