Company Response Review Report Review
Car shipping October 2015

Nora Submitted this review about Ship a Car Direct
Review made Live: 10/4/2015 8:14:00 AM
I filled an online quote on Sunday 27th of September to ship my car on September 30th. On september 28th, I got an early morning call from Eric that they confirmed that they found a transport for me. I had already browsed a lot on line and their quote came on the low average side which was good :) I paid and got a confirmation later that day.
On september 29th at 10 am, I got a call from the driver that he wants to pick it up but I had stated that the first availability is the 30th. I didnt mind them picking it up a day early and worked with the driver on that until his dispatcher stepped in at 7 pm that's when things started getting complicated and I didnt like how the dispatcher was handling things. On the following morning ( 30th) I called their 24 hours help line and I emailed Eric. An hour latter Eric got back to me and things were back on track again. The car was picked up on the 30th and arrived as scheduled on the 2nd. I have to say even the driver was a very polite and professional person that you can easily reason out with. It was the dispatcher though that I had problems with. Car arrived without any damages or scratches, just dirty from the weather. Indeed at pick up when the driver noticed that I am moving across states he said most of the cars are empty so he allowed to go above the 100Ibs

In conclusion, I would definitely recommend getting in touch with ERic and he will give you all the needed help and assistance
Shipment Details
Origin State:
Illinois
Pickup:
Late
Destination State:
Texas
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
463522-SC
Quote or Order Cost:
$675

Car Condition
  • Vehicle was dirty
Company Response
Michael Strickland from Ship a Car Direct Submitted this response.
Response Date: 10/5/2015 9:15:00 PM
Happy to be helpful! Thanks for the positive recommendation, Nora!