Company Response Review Report Review
Smooth delivery but getting a rebate was a bit of hassle

James Submitted this review about Ship a Car Direct
Review made Live: 8/9/2015 11:59:00 PM
I got my car picked and delivered on the dates I wanted and with no damage done to the car. Price was competitive. The rep was very responsive before and during the delivery process. There were a couple of things that made the experience less than ideal (keep in mind, I have moved my car with different transport companies 3 times before). First confirmation of the pickup happened only a mere 1.5 days before the actual pick up. The short notice wasn't a problem for me, but for someone who needs more of a heads up, this can be a problem. From the sound of things, such short notice is common with the company. The other issue was the rebate.After the delivery, I asked various times for the rebate instructions, and response was slow and uneven. I started to question whether this company is even sincere about giving the rebate. I have yet find out.
Shipment Details
Origin State:
Minnesota
Pickup:
On Time
Destination State:
California
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
443969-HY
Quote or Order Cost:
$1025

Company Response
Michael Strickland from Ship a Car Direct Submitted this response.
Response Date: 8/10/2015 3:09:00 PM
Thanks for your positive review, James! Glad the transport was timely and safe for you! And yes, your rebate was processed - check your email for the receipt. :)