Review Report Review
shipacardirect was great; the carrier had a problem

Paul Submitted this review about Ship a Car Direct
Review made Live: 12/20/2014 12:46:00 PM
Generally, our experience was very good given the issues in this industry.

Emily at shipacardirect was excellent. She did her job very well. No complaints.

We checked reviews and only contacted companies with excellent reviews. We contacted shipacardirect vs. them contacting us. ALL of the companies that contacted us were $200 to $1000 less than shipacardirect. After investigating how the industry works- brokers and transporters who bid on moves and the horror stories on no-shows, damage, etc.- we decided that we would minimize the risk of problems by going with a excellently reviewed company.

So, we paid a slightly above average price for the move and deliberately did not "low ball" this move as we had to have the 2 cars moved within a set window and delivered within a window and could not have no-shows, damage, etc.

Best Auto Transport was the carrier. They have a problem in that they had a full mailbox when we needed to get to them for confirmation, questions, and issues we had with timing. The mailbox was full for at least 4 days- Friday through Monday- so it was impossible to get to them. Shipacardirect could not get to them either. This did create anxiety as there was no one to talk with. Once we got the number of the driver himself, we were able to converse with him directly. The Best driver was excellent and professional.

Given the horror stories in this industry, we are very satisfied even through there were a few slight hiccups on timing.

This review is unaffected by any discount or incentive offered from shipacardirect.



Shipment Details
Origin State:
Connecticut
Pickup:
Early
Destination State:
California
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
384300-CK
Quote or Order Cost:
$3300