Review Report Review
Overall Experience

Shawn Murphy Submitted this review about Ship a Car Direct
Review made Live: 11/7/2014 2:34:00 PM
Being active-duty military I am familiar with shipping vehicles overseas using a commercial contract carrier, which normally involves driving the vehicle to a regional transportation center for shipment. Working with Ship a Car Direct and the transporter was a much easier process! Transport prices beat the competition, I received a miltary discount, and the vehicle was delivered as promised.

After I received the transporter contact information, the driver and I communicated several times by phone to arrange vehicle pickup. The driver knew his business, quickly did the vehicle inspection, filled out the bill of lading, and answered all my questions. I confirmed that he would accept a cashiers check as final payment when the vehicle was delivered to my daughter in Virginia.

Several areas to improve upon:

1. It would have been appreciated if the transporter would have have made contact with my daughter the day before vehicle delivery. We had a rough idea when to expect the vehicle, but a little advance warning always helps. As it worked out, the driver called my daughter 20 minutes prior to delivery while my daughter was at work. Fortunately, she was able to leave work to take delivery.

2. Its advertised that final payment can be made in cash, cashiers check or money order. Even though my daughter paid with a cashiers check, the driver initially pushed for cash. I certainly understand that cash is easier for the driver, but don't put the customer in an awkward situation if it can be avoided. If cash is the preferred method of final payment it should be made clear at the beginning.
Shipment Details
Origin State:
California
Pickup:
On Time
Destination State:
Virginia
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
396173-NC
Quote or Order Cost:
$850