Company Response Review Report Review
Car shipment

Leo Submitted this review about Ship a Car Direct
Review made Live: 9/16/2013 1:30:00 PM
My experience with the company Safe-Direct Car Shipping was great, I have used them twice now and they have not failed me. They responded to all my emails/questions promptly and with clarity. They were honest and willing to help me with whatever i needed.

My experience with the specific carrier J&M Express Auto Carrier Inc. however, was insanely bad, they were extremely unprofessional, didn't respond to emails or phone calls. My vehicle arrived with damage to the passenger-side door panels and it took me 2 months to receive compensation. Communication with them was very difficult as English was their second language, they did not respond to emails at all, and occasional answered their phone.

My advice would be to stay away from that carrier, and perhaps the best way to do so would be to list your vehicle at a slightly higher price to get a better carrier; one that is more high-end.
Shipment Details
Origin State:
Florida
Pickup:
Late
Destination State:
Oregon
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
299119-TP
Quote or Order Cost:
$1500

Car Condition
  • Vehicle was damaged
Company Response
Michael Strickland from Ship a Car Direct Submitted this response.
Response Date: 9/20/2013 12:37:00 AM
Thanks for the feedback and for the repeat business, Leo! So sorry the carrier dropped the ball, but thanks for sticking with us as we worked to resolve it.