Company Response Review Report Review
oveall good experience

Chris Submitted this review about Ship a Car Direct
Review made Live: 9/1/2013 9:28:00 AM
First experience with a car transport. Overall was a good experience, would use again. David was great. Responded quickly to questions. Some difficulty scheduling delivery of vehicle due to lack of communication with drivers. I assume this was because they were driving and not talking on the phone. Still a bit frustrating at times. The drivers don't want to make promises of delivery times until they are almost there. I needed to plan further in advance, so it was a bit difficult. Drivers were very courteous and accommodating.
Shipment Details
Origin State:
Colorado
Pickup:
On Time
Destination State:
Rhode Island
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
309915-RS
Quote or Order Cost:
$950

Company Response
Michael Strickland from Ship a Car Direct Submitted this response.
Response Date: 9/7/2013 1:59:00 AM
Thanks for your feedback, Chris! You are right, if your driver can't take your call it's because he is driving. They don't want to frustrate you but they can't always provide a precise arrival time in advance. We recommend planning wiggle room into your schedule and/or having a friend as a back-up.