Company Response Review Report Review
Good Customer Service, but Bad Pickup Experience

Justin Hayes Submitted this review about Ship a Car Direct
Review made Live: 8/7/2013 7:04:00 PM
The customer service was great all the way through, but it took too long (in my opinion) to finalize the booking for the driver. I had a very tight time window and the driver wasn't confirmed until just 2 days before the window. And the driver did not follow up to finalize plans, and then was late when picking up the car. Other than that, the overall experience was good.
Shipment Details
Origin State:
Washington DC
Pickup:
Late
Destination State:
California
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
312016-HE
Quote or Order Cost:
$1300

Company Response
Michael Strickland from Ship a Car Direct Submitted this response.
Response Date: 8/8/2013 4:56:00 PM
Thanks for your feedback, Justin! You make a really good point about the timing of transports - unlike buses or air flights, auto transport schedules vary from week to week and don't conform to precision timing or advance notice. It is realistic to allow for flexiblity in the days around your preferred date.