Company Response Review Report Review
Average

Jenn Submitted this review about Ship a Car Direct
Review made Live: 7/12/2013 10:57:00 AM
Overall the experience was okay, got my car delivered safely and that was the important part but the carrier they chose was late for pickup and kept telling me he was 30 minutes away when he was really more like 5 or 6 hours away and I almost missed my flight, had to hand my car off to someone else to be picked up. For drop-off the carrier was also late as well, the driver would say he'd be there in 30 minutes and showed up 6 and a half hours later. But, like I said, the most important thing was that my car was delivered without any damages and in a decent timeframe so maybe a different carrier next time but I'd still use this company.
Shipment Details
Origin State:
California
Pickup:
Late
Destination State:
Florida
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
309153-EQ
Quote or Order Cost:
$975

Company Response
Michael Strickland from Ship a Car Direct Submitted this response.
Response Date: 7/19/2013 5:52:00 PM
Sorry to hear your experience was just "okay" because your driver's timing estimates were off. It's best to plan to leave your schedule open on delivery day, and/or to have a friend as a back-up contact in case of delays.