Company Response Review Report Review
Agent assignment

Douglas Submitted this review about Ship a Car Direct
Review made Live: 6/27/2013 9:54:00 AM
The only problem that happened was that my original contact left the job and no one picked up my order to keep me informed as to what was going on. I called several times trying to follow-up with status before the actual pickup and I finally was assigned to Amanda.

Other than being lost in their system and having to follow-up myself to get a new agent things went very well. I would use them again with the understanding that I need to be proactive and follow-up with them to make sure everything is on schedule.
Shipment Details
Origin State:
New Jersey
Pickup:
Early
Destination State:
Florida
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
296829-MT
Quote or Order Cost:
$650

Company Response
Michael Strickland from Ship a Car Direct Submitted this response.
Response Date: 7/4/2013 7:39:00 PM
Thanks for your feedback, Douglas! Sorry your file had to be reassigned during a staffing transition. Glad everything turned out well!