Company Response Review Report Review
Review of both SafeDirect and the Carrier

Glenn Submitted this review about Ship a Car Direct
Review made Live: 6/12/2013 10:57:00 AM
This was my first experience with transporting a car across the country. Safe-Direct was wonderful to work with. Brian Shay was my contact and he answered all my questions promptly and explained the process. The problem was with All Auto Access, the carrier. They were horrible to deal with. Absolutely no communication and did not coordinate with me at all. We were driving a rental truck across the country and were told 7-10 days to transport the car. So we planned our trip from CA to CT accordingly. The carrier waited until the day before to tell me they were dropping it off after only five days. We had to drive straight for 24 hours to make it back in time to meet them and then they didn't show up in the morning like they said they would and never called to tell me. They left me waiting over 2 hours after calling me and telling me to meet them at 7:30 pm on Saturday night and after several phone calls he finally showed up at 9:30 pm. This carrier company has no respect for the customer. I would recommend that Safe-Direct never use this carrier if they care about their customers. Even though the carrier was a nightmare, I would use Safe-Direct again as they have been extremely responsive and provided a lot of helpful tips.
Shipment Details
Origin State:
California
Pickup:
Late
Destination State:
Connecticut
Delivery:
Early
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
302226-HB
Quote or Order Cost:
$875

Company Response
Michael Strickland from Ship a Car Direct Submitted this response.
Response Date: 6/13/2013 2:22:00 AM
Thanks for the review, Glenn! We are so sorry that your carrier was not communicative, we are following up with them regarding your issue.