Company Response Review Report Review
Pretend to be professional but actually very poor services

John Deere Ottumwa Works Submitted this review about Ship a Car Direct
Review made Live: 5/22/2013 3:04:00 PM
Safe Directing Car Shipping has very POOR quality control over their contracted truck driver services. They simply put your name on the truck loading board, and that is it!!Don't buy in the bull XXXX on their website on which they said they know and feel how a customer feels when we put our car in their hand. The moment they got their cut on their broker fee, they simply will not take care of any delivery issue or answer your call no matter how many times you tried to contact Amandda when a problem wiht the truck driver comes out; all of your calls will simply be put towards an voice mail.

In my case, the driver Ismel Rodriguez from the "Above Speed Carrier Services Inc" who was contracted out by "Safe Direct Car Shipping" was supposed to ship my car from Iowa to Washinghton: order# 305656-TX, was late in his shipment for at least 12 hour even when I already tried to schedule a delivery time one night prior to the delivery day;

The truth is that I am okay with anytime for pickup as long as they give me a timeframe to work with; but
no matter how many times I asked him to give me a delivery time ! all he kept saying was that "the car is going to be deliver in the afternoon; I am driving a 18 wheeler not a car!" or "I got other customers to pick up too!" while on the other hand he asked me to "please don't be late and we accept cash only ($1100)". Ismel simply let me "hang" there on the drop site for 12 hours while my car was in his 'hostage', and the service was rough and rude when I said "please provide me with a delivery time because I am waiting outside; and I am not aiting for you in my house and relax.

Therefore, my review is that unless your delivery site is your home or there is someone who can provide the driver with cash of $1100 and got nothing else to do for the whole day while waiting for the driver, you are throwing your dice here!!
Shipment Details
Origin State:
Iowa
Pickup:
Late
Destination State:
Washington
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
305656-TX
Quote or Order Cost:
$1325

Car Condition
  • Vehicle was dirty
Company Response
Michael Strickland from Ship a Car Direct Submitted this response.
Response Date: 5/24/2013 6:36:00 PM
I am so sorry the driver's communication style was not helpful. Unfortunately drivers can't always accurately predict arrival times and sometimes give a wide window for an estimate. You bring up a really good point to future shippers: it is realistic to plan to be on-call for carrier arrival, or have a friend as a back-up. So sorry you were inconvenienced by the nature of the service.