Review Report Review
Car Transport From CA to NC

Vimesh Submitted this review about Ship a Car Direct
Review made Live: 11/16/2011 10:24:00 AM
This was my first car shipment. I read through sites like yelp, transportreviews and talked to friends as I like to perform detailed reviews before such a big shift. I also had the constraint that my employer would reimburse me upto a limit.

I used a site first which allowed me to place my order and I received quotes in return. Unfortunately, I got emails and lot of phone calls and some automated calls too. So, I did not proceed much with those folks.

I then used the option on transportreviews to request quote and I received quotes but thankfully I did not get phone calls. It was basically for me to follow up with them. I then read reviews for all the brokers, visited their websites. I first made a call to a top star but they were looking for deposit while the quote said they don't ask for one. So I called up Safe Direct, the second on the list.

My contact was David who explained the process in detail and was fine with responding to my question bunch. He did follow up with mails but they were not the automated type I have seen with other brokers. I finally decided to go with Safe Direct and confirmed the order with specific instructions on pick up day. He was fine with reducing the quote just a little to meet my employer's limit.

I was assigned a courier immediately. I reviewed the courier also and was initially pessimistic. I did contact them and they said that the car will be picked up on Wednesday when I wanted from Friday onwards. Now, it felt like all my worries were turning out to be true about brokers leaving customers in the lurch and carriers not responding to phone calls.

I immediately contacted David and he talked to Dispatch and called back to confirm that car will be picked up on Friday and it was picked up on Friday !

Courier said that the car will be delivered next Saturday or Sunday. Surprisingly, he called me on Thursday to say that car will be delivered on Friday and it was. There was a discussion about a scratch but that turned out be pre-existing since I had taken camera shots before handing over the car.

All in all, a good and smooth experience. My prep also helped me. I have learned a few lessons though on how carrier behaves in case of disaggrement on the car damage, during the discussion on the pre-existing scratch.

Anyway, I recently recommended Safe Direct to one of my friends also. It is a long review and hope it was worth reading.
Shipment Details
Origin State:
California
Pickup:
On Time
Destination State:
North Carolina
Delivery:
Early
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
265379-ZE
Quote or Order Cost:
$1000