Ship Your Car Now LLC strongly disagrees with the above posted review. Mr. Irons was quoted $1375 for the transportation of his vehicle from Washington State to South Florida. This was the true price to move this vehicle. While a carrier was being lined up for this transportation another sales representative called the client and incorrectly priced the transportation. We apologized to the customer for the inconvenience but reminded him that it was a mistake and that we could not do the transportation for the incorrect price. Mr. Irons then accepted our original correct price. Mr. Irons was notified that putting excess weight in the vehicle would cause additional fees. Mr Irons ignored this information and over loaded the vehicle with items, mainly five tires weighing 500 lbs, that caused additional fees. Our finance department explained to Mr. Irons the specifics of his order and the finance department even made concessions to help alleviate his stress. As you can see if you go into the review, Mr. Irons gave us four out of five stars for knowledgeable and overall customer service, yet he gave us an overall rating of one out of five stars. After Mr. Irons posted this review, we called him to see what we can do to make him a happy customer. He said that he knew it was not our fault and he would remove the review. It has been two weeks and he has not removed the review, he will not answer our calls or e-mails, and he will not call us back. Mr. Irons review does not accurately portray our companies dedication to customer service. We strive for excellence and take pride in our 5 star rated transportation company. We went above and beyond our 100% service level promise for this order and sincerely apologize for any issues that Mr. Irons may have had as a result of our service.