Company Response Review Report Review
3 days past due.

Mark R Submitted this review about Ship Your Car Now LLC.
Review made Live: 3/30/2014 7:25:00 PM
The car was picked up 3/17/2014 and the estimated time of delivery was 3/27/2014 and as of 3/30/2014 the car still has not been delivered. Over this past week I have called and left several messages to the driver and ShipYourCarNow to get an update and no one ever called me back. It was only yesterday after I called ShipYourCarNow numerous times that I was able to get some sort of estimate time on delivery. Both the driver and ShipYourCarNow told me that it would be delivered that same night and +20 hours later I still don't have the car.

I don't know what's going on with them, but you would think that ShipYourCarNow would know when the driver would be in the vicinity of the drop off location. To give such erroneous delivery dates (+3 days and still counting after estimated time of delivery) , not return any phone calls (+10 calls to ShipYourCarNow and to the driver), to say that the car will be dropped off last night (+20 hours ago), and not give any reason or update on why the delivery is late is unacceptable. I would never recommend ShipYourCarNow to anyone.

Update: As of ~900PM Eastern Time, 3/30/2014 I have received the car. I am relieved that I have my car, but I am still frustrated about the service. I still do not recommend them.
Shipment Details
Origin State:
California
Pickup:
On Time
Destination State:
New York
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
595866-JS
Quote or Order Cost:
$775

Company Response
ShipYourCarNow%2C LLC from Ship Your Car Now LLC. Submitted this response.
Response Date: 3/31/2014 1:05:00 PM
This review is just completely ridiculous. As you can see, most negative reviews have to do with delays on the drivers part. Delays are not something that we, Ship Your Car Now, have any control over. There are real conditions that drivers face, IE mechanical failures, weather issues, bad traffic, etc. This particular driver had a major medical issue and was rushed to the hospital for an emergency procedure. We informed Mr. Reyes of this on 03/27 as soon as we were informed. I am unsure why he left this review, or why he is majorly distorting the truth..and to know that another human being had to be rushed to the ER and still leave such a review like this because his vehicle was 2 days late is just completely absurd. Next time we will have our driver risk his life so you can have your vehicle delivered on time, Mark!