Review Report Review
28 later and not pick-up - no follow-up

Denyse Diem Submitted this review about Secure Auto Transport
Review made Live: 6/30/2008 10:41:00 AM
I booked a transport for my Honda with Vincent. Once he had my money, de quicked dufffed me to Kay (customer service) who called me a total of one time to let me know the car pick-up would be a week longer than expected. I everytime I called, they just keep pushing the date forward with lots of promises. Finally I got a hold of Zach Edwards, supposedly the owner of the company. I explained that I have been renting a car for 3 weeks now, and still I have no car. He could not tell me why tje car was not pciked us as he know knew of several other cars and trucks going back and forth to/from the Fl/TX route. He promised to find out and call me back the next day no later than 10am. He did refund me my deposit, but surprise surprise, no call came as promised. I called him - no return calls. Left 3 message - still no call. The story Kay will give you is that there was a mass exodus from FL to TX and CA due to the change in season. Apparently all the car carriers were having trouble getting cars sent to TX. Wonder why the company who did get me there, Transport Services, got my car picked up immediately. Very poor business practices - lies, terrible follow up, and excuses. I found out from a different carrier company that they were actually posting my car for $525 on the boards, and hoping to pocket the rest. Nice. No wonder no driver wanted to pick up my car. DO NOT USE THESE GUYS!!! They are unethical and should be brough up on charges for the way the conduct business.
Shipment Details
Origin State:
Florida
Pickup:
Never
Destination State:
Texas
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
1338214
Quote or Order Cost:
$725