Review Report Review
Unprofessional liars

Marney N Submitted this review about Secure Auto Shipping Inc.
Review made Live: 3/12/2021 4:36:00 PM
Terrible customer service. No accountability. I signed contract for a driver to ship car from Arizona to Florida. Driver canceled 12 hours prior to pick up. This was after trying to book a driver for more than a week. Driver wasn’t booked until a few days before my departure date, so it was also difficult to plan and book a plane ticket. That ticket cost me 3x what it normally would have due to last minute purchase. All of it was so uncertain, sketchy, and last minute. Company still encouraged me to fly home and that my car could likely get shipped by someone within a few day. My “contract was with driver, not Secure auto shipping”. Company never changed pick up location per my directions and found another driver which cost me more money, but was wrong pick up location . Again , no accountability. Now I’m in FL without a vehicle. Find a third driver at an additional $500 (total $1750) my expense and I receive my car 11 days later than was originally contracted for. I had to rent a vehicle for a week at great expense because it happens to be spring break now. Original sales person won’t email me back. I’ve asked to speak with a supervisor multiple times. Crickets. I wasn’t told about a $250 “reservation fee” being in addition to the originally quoted price/bid. Crickets. They have their “reservation fee” and don’t care/no responsibility about anything else. I’ll never ever ship a vehicle again . Never. Terrible, shady experience that cost me $2500 more than if I had just driven home and $1500 more than I had originally been told to expect. I’m so frustrated and nobody from this company will contact me. Mindy is the only one who seemed to care.
Shipment Details
Origin:
Phoenix, Arizona
Pickup:
Late
Destination:
Gainesville, Florida 32605
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
3155429
Quote or Order Cost:
$1750