Company Response Review Report Review
over a month and still nothing

dustin martin Submitted this review about Sealand Auto Shipping
Review made Live: 1/28/2013 2:56:00 PM
I tried to use this company and had it was the worst buisnes transaction ive ever been a part of. I originaly put in for a transport quote online, and got a couple calls from frank. I thaught that mabe a motivated seller would get the job done, but NO. He told me in the begining that he had trucks in the area every day, and it was no problem. once over a week after it was supposed to be picked up Dec 12, and nothing I called and he said it was the holladays fault, and that everybody was behind, so i waited longer, even after the holladays, they were still behind, some new excuse every day, and every time i called him he said that he had a confirmed carrier and he'll call me back in an hour, and never called back. the next time he'd say that that one canceled, but theres another one that will pick it up tomaro, and this went on for over a month. he kept saying that i wouldnt work with him because I wouldnt take it to pheonix from payson, and acted like I was out of line. Im in PA, and cant just fly over and move it so its ez for him. The deal was Payson to Clarks Summit, and I paid in full. I could go on and on, but the results are a run around for over a month, spending more than the movement on rentals so i can keep my job, and being lied to and hung up on multaple times. DONT make the same mistake I did. use somebody els, or it will never get done. I just got a refund and tried someone els. Your better off taking a risk from anyone than a guarenteed nothing with them.
Shipment Details
Origin State:
Arizona
Pickup:
Never
Destination State:
Pennsylvania
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
20063-zp
Quote or Order Cost:
$945

Company Response
FRANK from Sealand Auto Shipping Submitted this response.
Response Date: 1/29/2013 3:23:00 PM
WE DO APOLOGIZE TO THIS CUSTOMER FOR THE UNANTICIPATED DELAYS. THIS DELAY OCCURED DURING THE MONTH OF DECEMBER WHEN THE WHOLE INDUSTRY COMES TO A NEAR HALT BECAUSE OF LACK OF CARRIERS. WE ADDED EXTRA BONUS FROM OUR OFFICE TO EXPEDITE ORDER AND STILL NO CARRIER CONFIRMED BOOKING. WE TRIED TO WORKOUT DIFFERENT OPTIONS WITH THIS CUSTOMER TO EXPEDITE FOR PICK UP AND CUSTOMER DID NOT WANT TO WORKOUT ANYTHING WITH US. CUSTOMER WAS REFUNDED IN FULL.