Company Response Review Report Review
Don't waste your time and money

Ehtisham Rauf Submitted this review about SVP Auto Shipping
Review made Live: 12/28/2020 5:35:00 PM
Anyone reading this review will also notice Steve's defensive nature in every claim against the company. You can miss one side of the story for one review but this company needs to be reviewed by regulatory bodies for its deceptive practices in wording contract agreements and miss representing "Shipping times" which according to him only counts towards when the car is in transport and otherwise your car could be sitting at his terminal for weeks or months without anyone holding him accountable. He will claim that he is a salesperson and not a dispatch person hence can not provide you the exact updates. If he would have advised me that he can not ship out for 4-6 weeks out I would have hired someone else. I reached out to the company first around early-mid November for a quote from Drummondville, to Winnipeg, kept him posted on when my car was going to be ready for pick up made the payment on November 25, 2020, it is week 5 he still hasn't provided me any details on what "time" it is getting picked up and what's the ETA. I was provided with a phone number of another trucking company, which meant he is a broker and doesn't have a company of his own. they in turn told me I have to wait till after new years now because they couldn't "fit" my truck onto trailer. I recommend everyone mistreated by this individual reach out to BBB Canada, Atlantic trucking association and other regulatory bodies. If people speak up then people like him can be shut down hopefully. Long story short, save yourself some time and hire someone else. P.s. don't fall for "a family company" like I did.
Shipment Details
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Not Provided
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Review Details
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Quote or Order Cost:
$0

Company Response
Stephen Burley from SVP Auto Shipping Submitted this response.
Response Date: 1/10/2021 9:07:00 PM
In response to this particular review, this vehicle was delivered shortly after the Holiday Season. It is unfortunate that the client is taking a rather negative approach to a situation which has affected not only our industry, but many others (i.e. COVID-19). There is never a complete guarantee on shipping times - weather, crises, unforeseen circumstances all being part of interruption in services. We look forward to working with our new and returning clients in a healthier 2021.