Company Response Review Report Review
No communication and raised price

Kenny G 1 Submitted this review about SGT Auto Transport
Review made Live: 1/30/2024 4:09:00 PM
I did a lot of research and ended up contracting SGT to move my car from CA to MI. 1 hour before the pickup was scheduled, they contacted me and told me that the Carrier would not do the Transport for the quoted price that SGT gave me, and that unless I agreed to pay an additional $259 they would not pick up. I was really set back by this as they promoted themselves as a "no additional charge" company. Well, I had no choice since it was too late in the game to find someone else, but if I had more time, I would have cancelled my order with them. During the quote process, the Rep from SGT told me they would send me the Driver's name and contact number, and that they would be providing updates. Well, I do not have Driver's name, only a dispatcher, and 4 days in since the pickup, no contact from SGT, or the Trucking company. Overall, I am very disappointed especially with the price increase after it was quoted, and an order was placed. Will not use again!
Shipment Details
Origin State:
California
Pickup:
On Time
Destination State:
Michigan
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
201192
Quote or Order Cost:
$1459

Car Condition
  • Vehicle was dirty
Company Response
SGT Auto Transport from SGT Auto Transport Submitted this response.
Response Date: 1/31/2024 2:14:00 PM
Dear Ken, Thank you for sharing your feedback, and we are sorry to hear about your experience. We operate with estimated, not guaranteed, pickup windows. To avoid potential delays, our dispatchers presented you with an alternative option to expedite the process. We value transparency and communication. Whenever there is a risk of delay and an alternative option available, we ensure to communicate that to our customers, determining the best course of action. We highly appreciate your feedback, and rest assured, all the points mentioned will be carefully audited by our quality assurance manager to ensure proper protocols were followed. We sincerely apologize for any inconvenience caused.