Thank you, Marie, for your feedback. We are sorry to learn about your experience. However, it is essential to acknowledge that the provided time frames are estimates and not guarantees, as various factors, such as traffic, can potentially lead to delays in the estimated delivery time frame. Nevertheless, this does not justify the driver's behavior. Please be assured that we will address the issue with the carrier company. Once again, we apologize for any inconvenience. If you wish to delve further into this matter, please do not hesitate to contact us. We will be more than happy to assist you.