Review Report Review
Excellent Service!

Heather Submitted this review about RoadRunner Auto Transport
Review made Live: 11/8/2010 3:35:00 AM
I have only positive things to say about Road Runner Auto Transport. They were great throughout every step of the process. I was moving from NY to CA to start a new job in the military. I had initially been set to use another auto shipment company that my brother found, but on the day of the car hand-off, my interaction with that company turned out to be an absolute disaster - the driver never showed up and couldn't be reached. That company was able to find a replacement driver but for more money, because it was last minute. I was livid and worried that I'd have to push my flight back in order to make sure my car made it to CA.

That's when I called Road Runner. A quick internet search showed them to have good reviews and they checked out just fine on the Better Business Bureau website. From the very start, Phil put me at ease and was very professional. He worked quickly to help me out, did not pressure me at all and made every effort to accommodate me. He was able to arrange for same day pick-up, and for less money than I was about to pay the other company even before the last-minute replacement driver debacle! At such late notice, he offered two different drivers at different locations for me to choose. On top of that, when I said that I did not feel comfortable navigating the drive to the meeting spot given my time crunch (my flight was leaving that day!), they offered to meet me in Manhattan and the driver personally drove the car back to Brooklyn to load it on the moving truck. In the week that followed, the driver was always reachable and I was kept well-informed as to his location en route. My car arrived right on time and in the same condition as when I handed it over. I was in near crisis-mode when the other company failed me right before my move, but Road Runner truly saved the day. I will absolutely use them again and I wholeheartedly recommend them to anyone!
Shipment Details
Origin State:
New York
Pickup:
On Time
Destination State:
California
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
Macalma
Quote or Order Cost:
$1145