Review Report Review
No Manager Call Back.

Dustin Submitted this review about RoadRunner Auto Transport
Review made Live: 5/15/2024 1:59:00 AM
Bait and Switch!! This company quoted me $495 online to have my vehicle transported. When I called to pay and confirmed the gentleman I was speaking with told hey I have an even better rate and charged me $70 less than the online quote. Awesome right!! Great first impression. Then I get the phone call that a driver has decided to haul my car. I am now told that the driver says his space is worth more than this company allowed me to pay them for and am told to pay an additional $150. Then tells me that he could cancel and allow new drivers to accept but “good luck” probably won’t happen. I advised I had another company that would do it for less and still wanted to use Roadrunner based on reviews and that I had already given them money. I asked for explanation and advised I felt it was a bait and switch and wanted an explanation of the reason and I was rudely talked over and I quote “ good luck finding that magical company that will do it for that price” then I was told the contract was canceled and told to have a good day and hung up on. I called and tried to talk to a manager but was told they were in a meeting and would call me back within the hour. That was 6 hours ago. So if you want to deal with a company that will lie to your face then somehow make it seem like it’s your fault they changed the prices after you pay them than go with these guys. These guys are running a real class act. Kudos for to the customer support person who told me good luck with the magic company. Keep him around. Your business is really going places with him at the helm. Straight to trash can that is. Hope this review helps anyone that is has a thought of using these guys. Open up your wallet and bend over.
Shipment Details
Origin State:
Arizona
Pickup:
Never
Destination State:
Arizona
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
Quote or Order Cost:
$0