Don't waste your time. They'll be super responsive until they get your money, then they ghost you. Contacted to arrange shipping for one vehicle from CA to WA. Booking completed on 12/14, with vehicle available to pickup on 12/19, and desired delivery date on 12/23. A carrier was assigned first thing in the morning on 12/18 with a pickup set for 12/19. The morning of 12/19 I received an email, text, and a call stating that the vehicle was going to be picked up that day. Nobody showed up. On 12/20 nobody showed up either. Between those two days, I spent approximately 12 hours on hold trying to get ahold of someone who could give us an update. Finally reached the carrier who sounded like I had woken them up with children screaming in the background and they informed me that their brakes went out on I5 and would not be able to pick up the vehicle. After numerous hours on hold, I was able to speak to someone in dispatch on 12/21 who confirmed that the original carrier had just called them and cancelled the load and he would work on finding an alternative carrier, I stressed the importance of the delivery date and he said he didn't think it would be an issue to still hit the delivery date of 12/23 even though it was 12/21. He then called back with two options. First option kept the price the same and would meet our 12/23 deadline, but we would have to pick it up at the Port of Tacoma, the second option, would get the vehicle there on time, but was an additional $210, but it would be delivered to our door. Picking it up from the Port was not an option, so I was forced into paying the additional $210 if I wanted to still meet my 12/23 deadline. Vehicle was picked up 12/22, but was not delivered until 12/24, after the important deadline. Called to speak to customer service about refunding the additional $210 I paid to get it by my deadline, and was told they don't issue refunds and there's nothing they can do about it, that was after being on hold for 3 hours and being hung up on/transferred 3 times. It's a scam and money grab, after not showing up, don't say if you pay "X" amount more we can meet your deadline, and then not meet it, and then refuse to even entertain issuing a refund for that additional amount.
Shipment Details
Origin State:
California
Pickup:
Late
Destination State:
Washington
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
R646487
Quote or Order Cost:
$1174
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