Company Response Review Report Review
bait and switch

John D Submitted this review about RoadRunner Auto Transport
Review made Live: 8/16/2021 1:42:00 PM
Scheduled a shipment from NYC to California. Went with Roadrunner based on a prior successful car transport. This quoted rate of $1865 which was immediately charged to my cc on booking. Note that this rate was higher than others and I was told that is because they do not "BAIT AND SWITCH". On pick up day, was notified a carrier was assigned. SO far so good. And then the carrier calls me to meet him in Lousiana (note pick up was supposed to be NYC)! Carrier ultimately canceled and a new one was assigned 4 days later. Now, new price, closer to $2K. I was told the wrong zip code had been entered so the quote had to be updated. This is a lie unless Roadrunner entered the wrong zip code (what I believe happened) in that I know it was correctly bid the first time. Customer service has been near impossible to get ahold of. Absolutely no accountability on the initial error. Completely unhelpful. I would NOT recommend this broker. While I understand how the broker process works, I feel my biggest issue has been a total lack of responsiveness, zero accountability on the Lousiana mistake and the incremental charge due to their mistake.
Shipment Details
Origin:
New York, New York 10010
Pickup:
Late
Destination State:
California
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
R455804
Quote or Order Cost:
$2000

Company Response
Phil from RoadRunner Auto Transport Submitted this response.
Response Date: 8/17/2021 8:56:00 PM
John, we’re sorry to hear about your experience with us here at RoadRunner Auto Transport. unfortunately, because zip code 70010 was mistakenly entered not 10010, the original carrier and price for shipment were no longer applicable. When the carrier is initially confirmed by you, we ask for details like this to be reviewed to avoid similar situations. We appreciate the opportunity to address your comments and your feedback will be used to improve our services for future customers.