Company Response Review Report Review
Trashed my car

Geoff Submitted this review about RoadRunner Auto Transport
Review made Live: 12/13/2019 2:17:00 PM
Absolutely horrible experience! The driver did not call prior to pick, just arrived at the house and called from out front. The day before the delivery the driver hit an overhead gate destroying the roof of my car but never notified me or Road Runner of the accident. Upon arrival at the destination there was no 2-3 hour call, the driver attempted to drop and run but my son caught him. He then tried to alter the pickup and delivery inspection report to indicate the damage was there at time of pickup, again my son caught him doing this. The driver then took off leaving no insurance information, paper work, BOL or delivery receipt and gave us a disconnected phone number for his company. My son was able to get a photo on the inspection report however. The repair estimates exceeded the value of the vehicle but in the end I was able to reach a settlement with the Hauler’s insurance company and the car is being repaired however they would not refund the transport cost. Road Runner however never apologized or called me directly or returned my calls. They are nearly impossible to contact once they have your money. I asked them to refund the cost for transport and they refused stating that the vehicle was delivered to its destination. This would be like paying someone to clean your windows and in the process breaking your windows but still wanting to get paid because they were in fact cleaned. I strongly recommend not using Road Runner.
Shipment Details
Origin State:
Maryland
Pickup:
On Time
Destination State:
Missouri
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
R310422
Quote or Order Cost:
$815

Car Condition
  • Vehicle was damaged
Company Response
Phil from RoadRunner Auto Transport Submitted this response.
Response Date: 12/16/2019 8:15:00 PM
Geoffrey, we sincerely apologize for the issues that occurred with your shipment. It is never our intention to cause such a disruption. We have an extremely low damage rate and deeply regret the experience you've had with the carrier that assisted you. We have discontinued using this carriers’ services. We are glad you were ultimately able to reach an insurance settlement, and in order to make our communications more efficient we have added the live chat feature to our website. Thank you for providing us with the opportunity to address these issues.