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Poor service

Bridget Submitted this review about RoadRunner Auto Transport
Review made Live: 8/12/2018 7:30:00 PM
If negative ratings were an option I would have chosen that. This business is unprofessional and they are also secretive and withholding. I had booked to have my car shipped from Philadelphia to San Diego and was quoted 7 to 9 days. I received numerous calls and emails until the moment my car was picked up and the money had been taken out of my account. From then on I was not able to contact any customer service representative almost every time I called. I left voicemails, emails, and messages with their online representative us to provide a location and estimated arrival date of my car without any response. When I would call and get on the line with a live representative, when they learned I already booked and wanted an update they would immediately forward me to voicemail. On multiple occasions once they took my name they actually hung up on me!! I was told the car would arrive on four different days, and it did not arrive. During this entire time not once was I able to be given an update on the location or status of my vehicle. It was after TWO WEEKS time and me threatening to report my vehicle stolen and to contact an attorney, my car then suddenly appeared. I was given no call in advance. They were dishonest and knew that clearly when avoiding contact with me. By being dishonest they caused the customer added stress, and financial burden for compensation of lost time during an already stressful time. They clearly do not value the customer. Please do not support this business, they are secretive and withholding.
Shipment Details
Origin:
Pennsylvania 19018
Pickup:
On Time
Destination:
, California 92107
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
Na
Quote or Order Cost:
$1330