Company Response Review Report Review
Awful, disrespectful and did not show up on time

Mania Submitted this review about RoadRunner Auto Transport
Review made Live: 7/12/2018 12:42:00 PM
They were in contact with me to get me to sign, then it is impossible to contact them after that. They did not show up on time, and I've told them 100 times which was my last day in the city. They reassured me the day of that they would pick it up, they had already been paid, and at 3pm they told me nobody is coming. Awful, unreliable, disrespectful. For the record, 15 hours before getting on the plane, Garcia's Autotransport were able to pick up my car and deliver it from Wisconsin to California in 2 business days for less money.
Shipment Details
Origin State:
Wisconsin
Pickup:
Never
Destination State:
California
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
#Q2796990
Quote or Order Cost:
$1200

Company Response
Phil from RoadRunner Auto Transport Submitted this response.
Response Date: 7/12/2018 9:03:00 PM
We’re so sorry to hear about your recent experience with us. Unfortunately we were unable to locate a carrier for your desired pick up date. We sincerely apologize and regret the experience you've had. All feedback is valuable, thank you for taking the time to share it.