Company Response Review Report Review
Unable to move freight, will not honor their cancellation policy

Celeste Submitted this review about RoadRunner Auto Transport
Review made Live: 4/28/2017 1:20:00 PM
I had a shipment ready to be picked up by them on 4/25/17 and their carrier canceled on me. The driver never showed. In speaking with Gloria from customer service on 4/26/17, she told me that they were not able to find another carrier. I needed to get to the car to WA and could not wait for them to figure it out. I was within the cancellation window to cancel without penalty, so I cancelled it. I was even told by their customer service department via phone that I could cancel without penalty. On 4/27/17, they called me and "miraculously" found another carrier – after I had already cancelled.
Now they are charging me $200.00 for the cancellation.

This is a company that is not following their own policy and obviously has customer service issues. I would suggest avoiding doing business with them.
I had to use another car carrier (Montway) and they were able to help us. They picked up the car on 4/28/17 and will deliver it on the 30th.
Shipment Details
Origin State:
Nevada
Pickup:
Never
Destination State:
Washington
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
R179749
Quote or Order Cost:
$895

Company Response
Phil from RoadRunner Auto Transport Submitted this response.
Response Date: 5/5/2017 7:17:00 PM
Celeste, On behalf of our team here at Road Runner Auto Transport we apologize for the inconvenience you have experienced. In the transport industry we are sometimes susceptible to carrier cancellations due to circumstances that are out of our control. When this occurs we kindly ask that our customers have patience as we locate a new carrier for your route. In your specific case we were able to locate another carrier within a day however you decided to cancel. Once again we apologize for the inconvenience. Please note you have since been refunded in FULL and were NOT charged any cancellation fee it may just take a few days for the transaction to appear on your account.