Review Report Review
Wrongway transport

jesse wilson Submitted this review about Rite Way Auto Transport
Review made Live: 12/8/2011 10:57:00 AM
I talked to Jason B at riteway everything was set to pick up my car on Monday and deliver on sat. Gave my cc info and deposit of 150.00 signed contract. They took 150.00 right away and said it was on board. Thats Riteway commitment. Once it is posted their contract has been met. Then Jason calls me all set will pick up on Monday and people picking up the car will call with time. I had made arrangements for inlaws to meet them with keys. Inlaws call me and tell me I need to call Teri as plans have changed.

Teri at transport company calls my wife and tells her cant pick up monday may be abe to pick up wed or fri but no guarantees. So my wife tells her that is not going to work and we need to cancel. Teri tells my wife that we could save 150.00 broker fee by going direct with her next time instead of broker. I am also a business owner and broker so my wife explains to teri that is not right to try and do that as broker is giving her the business and so on.

I call riteway and tell Jason what happens and he said he would get to the bottom of that as it is not right. Next thing I know I get a nasty email from Jayne the owner saying we are lying and just trying to get our money back and so on...Very nasty person to deal with she is the owner of riteway? I tried to call her and email her numerous times with no luck. Her reply was you signed the contract and not getting your money back. At that point I could see she was not a very reputable owner I sent may complaint in to the BBB. Jayne still has not replied back to me but we are letting BBB handle it and I am confident that they will post the complaint. If you are reading this you are asking yourself should I have riteway transport my car...The answer is NO run dont trust them in fact do your home work and go with someone whos reviews are better than riteway. I am glad that i cancelled and didnt let them touch my car as they just want the brokers fee and then they could care less. Jayne is very unprofessional and I want other consumers to know this is not they service you are looking for. Very scary so do your research and read reviews, I am not the only one they have scammed and BBB and sites like this know about them...Too bad companies like this are allowed to rip consumers off and most consumers dont take the time to let others know. But there is still a few of us that will tell and warn others. Good luck and hope you get what you pay for. I didnt from riteway.
Shipment Details
Origin State:
Florida
Pickup:
Never
Destination State:
Michigan
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
233921-VS
Quote or Order Cost:
$634