Every day we endeavor to satisfy our customers when transporting their vehicles. We take no pleasure in them having a disappointing experience, however having said that, the truth plays a big part. Mr. fargnoli,s untruths do not change the facts. It is our policy to never guarantee a specific date, in this industry there are too many variables that can and do come in to play that make guarantees impossible.Further, Mr. Fargnoli was indeed e mailed a contract and a receipt for his deposit. He was impatient to have his car in Florida for his use while there, but the snow storms and bad weather were indeed a real problem, and certainly industry wide. Mr. Fargnoli indicated that his son would drive the car to Florida, not true. At no time did he indicate that he had double booked the move with another company. This practice is frowned upon due to the fact that one of the companies working on his behalf would lose time and money. Riley Auto Transport did in fact dispatch his car for pick up, but the other company had already picked up. Thus the issue of double booking. In reference to the "no contract comment", this company does not work on phantam contracts and all pick up and delivery information as well as his proprietary credit card information, was indeed provided by Mr. Fargnoli himself when he took out said contract. And the comments about the credit card company arriving at the conclusion he states, again untrue. I resent his comments and characterizations. In closing, one must base their opinions on the preponderance of satified customers, not on the comments of someone such as Mr. Fargnoli.