Company Response Review Report Review
Honesty

vincent Submitted this review about Reliable Carriers Inc.
Review made Live: 9/24/2016 9:33:00 AM
Don't be fooled by the stars and pricey rates, ( I still don't understand why ). Seems like their association and exclusivity with the big Auction Houses/Manufactures, etc gives them the right to the attitude and ways they conduct their business.
AFTER they picked up my car from Mecum Auction in Monterey CA, where they hold the exclusivity, and on the way to NYC, I was told they couldn't deliver to the destination promised, but instead it was dropped at JFK Airport after dark and it was my responsibility to get it from there, NICE !!!
Their response to the inconvenience was a promise to a partial refund. After a month passed by and several lies and excuses, the refund still stands as a broken promise.
I have been using Intercity Lines many times before, ( as Jay Leno does ) and never had any problems. They are nice honest people who tell the truth in advance. I guess Reliable got to big for their own good, and being honest is no longer a priority.
Shipment Details
Origin State:
California
Pickup:
On Time
Destination State:
New York
Delivery:
Not Provided
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
011061192-0
Quote or Order Cost:
$2875

Car Condition
  • Vehicle was dirty
Company Response
bob Sellers from Reliable Carriers Inc. Submitted this response.
Response Date: 9/27/2016 1:41:00 PM
We rarely respond to reviews but the inaccuracies in this post requires a response. Mr Llamosi's vehicle was picked up from the Mecum Auction in Monterey, CA on 08/23 and delivered and signed for by him on 08/28! It WAS NOT left at JFK as he has indicated. We could not get our 85' transporter to his location in Brooklyn, NY. After discussion with our driver and Steve Bradley from our Operations Dept. it was agreed to meet at JFK to receive the vehicle. This was done and vehicle was delivered and SIGNED for by the customer. We did agree to compensate the customer for meeting us and did in fact send a check to him for $200 on 09/13. It was returned. Our accounting office and Mr Bradley both called the customer on 09/23, not getting an answer Voicemail messages were left. The returned check was overnighted to Mr. Llamosi on 09/23.