Review Report Review
Never Use This Company

Ron Submitted this review about Regal Auto Transport
Review made Live: 10/26/2015 11:00:00 AM
I know now why they call the company Regal Auto Transport, they are nothing buy lying, conning RAT's.

I contracted them to pick up my UTV in Colorado, on the recommendation of my import agent, and deliver it to the shipping port in Florida. After the first call with Stephanie I never heard from her again. I had to contact the vehicle dealer to find out they were told the vehicle would be picked up the next Thursday.

Well Thursday passes and no notice from anyone. I call the dealership on Friday and while the truck called for directions he never showed up. After numerous emails I finally get a response for Stephanie on Tuesday with excuses why the driver cancelled. I ask when is it being rescheduled and got told they are working on it.

Thursday comes and I finally get an email that they claim the dealer is in too remote an area and that I need to get the vehicle moved to Denver for the driver to pick it up. Then Stephanie continues that it will be another two (2) weeks before the driver is in the area to pick it up. What?! I call the dealer and find out they have been contacted by RAT and told they have to move the vehicle to Denver. All stop now.

I list the transport on UShip at 9am and by 10:30 I have a driver who is in Denver that can pick up the vehicle Friday afternoon, yes the next day. Full disclosure here, the cost is $1,200, that $120 more than RAT but the driver is picking up my vehicle the following day and none of this BS about moving it to Denver. Contract awarded to UShip driver Muckaluck!

At this point I've read some reviews so I know what to expect from RAT regarding a refund. No problem, I paid with my VISA card so I contact the bank and dispute the chargers with full explanation and email documentation. Then I notify Stephanie by email.

Now Stephanie is not happy and starts issuing threats such as they are going to dispute this with the bank also. I then point out to her that I did in less than two (2) hours what she could not do in a week. She rants again.

My vehicle has been successfully delivered with great communication from pickup, to online GPS tracking during the haul and a great experience with Muckaluck at UShip.

The bank has already issued me a full credit from RAT charges.

So buyer beware when dealing with RATs, especially if you get Stephanie as your agent.
Shipment Details
Origin State:
Colorado
Pickup:
Never
Destination State:
Florida
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
U642574
Quote or Order Cost:
$1080