Company Response Review Report Review
NEVER USE THIS COMPANY!!!!!

Gene Yaws Submitted this review about Regal Auto Transport
Review made Live: 6/23/2011 1:23:00 PM
When I first called for a quote, Ronny was very friendly and promised me he would have my Explorer picked up in about a week. He never mentioned any potential problems and gladly took my $100 deposit.


I completed my cross country move and awaited delivery of my truck. Two weeks later my frind (who's address was my pick up location) said the truck was still sitting there and that he had spoken with Regal several times...each time getting a promise of a pick up the next day. Let me clarify that Regal NEVER CALLED ME ONCE!!

After his call to me I called Ronny at Regal. He was extremely abusive on the phone, raised his voice to screaming levels and shouted things like, "I don't care about you or your wife or how much you need this car...I am only making $20 on this and it is a pain in my $@#...you don't understand the transport business"...I, despite my clenched fists and teeth remained calm, reminded him that I was a customer and he had no reason to shout at me. It was obvious he was very defensive. In 25 years in business I have NEVER had anyone speak to me like that.

Then he tried to get another $200 out of me to get the job finished. After reminding him that the quote I received from him stated that no additional amounts would be requested, he became abusive again. I told him I would find someone else to move the vehicle.

I will report back if I have any difficulty receiving my deposit back. And, will also report if the funds are returned in a timely fashion. But, I have never had such a negative experience with ANY company and if I can save someone else the hassle, I will...

DO NOT USE THIS COMPANY!!!!!!!
Shipment Details
Origin State:
Washington
Pickup:
Never
Destination State:
Georgia
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
658372
Quote or Order Cost:
$950

Company Response
Ronnie Goury from Regal Auto Transport Submitted this response.
Response Date: 7/18/2012 3:03:00 PM
This was not our customer. After they realized a day before their move that the moving company wouldn't be moving the car as well, the called us and we quoted a price. Then once we worked out a transport they called back and told us to bring it to a different city. Obviously, the price changed. However they refused to accept it and raised hell about how they need their car to be moved and we have to do it for the same price etc. They were very unreasonable and difficult to explain things to. Thankfully in the end they went with a different company. We gladly refunded their money.