Company Response Review Report Review
Cherl Phiffer

B Williams Submitted this review about Red Carpet Auto Transport Inc.
Review made Live: 1/1/2011 9:02:00 AM
After a nationwide search for my car I found one on the opposite coast.

My car was shipped during a major snow storm. That the car was picked up and delivered late was weather related. The driver was tired and cranky which made Cheryl even more critical to the success of the transport. She was much more than my booking representative she was my advocate.

At one point the driver threatened to leave my car and keep on going. With Cheryl's help the car was delivered as promised. Well almost as promised the driver demanded cash which was how I was going to pay anyway. I had also budgeted a nice tip which ultimately went to charity.

You may find a lower price but you will not find a better value. We are enjoying the "new to us" car and are grateful for Cheryl's attention and skills.


BW
Shipment Details
Origin State:
Washington
Pickup:
Late
Destination State:
Connecticut
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
5029588
Quote or Order Cost:
$1083

Company Response
from Red Carpet Auto Transport Inc. Submitted this response.
Response Date: 1/3/2011 6:48:00 PM
Cheryl@RedCarpetAutoTransport.coim 602-438-4644 Dear Brendan. I am honored at your review and at the same time saddened by the treatment you received from the carrier driver. It was my pleasure to be your advocate and try to make a difficult situation as smooth as possible and I thank you for your praise for doing what we do here at Red Carpet! Customer Service! Enjoy the Car! Most Kind Regards, Cheryl