Company Response Review Report Review
(Felicia B 602-428-6872)

Mark Anderson Submitted this review about Red Carpet Auto Transport Inc.
Review made Live: 10/9/2013 5:34:00 PM
This was my first time using an auto transport service. Everything about using Red Carpet was great - except for the pricing - they did come down on the original quote given competitive bids but in the end, the price I paid was $890 (the original quote before competitive adjustment) rather than the adjusted amount of $780 to compete with alternative bids received. I stayed with Red Carpet because the service received was very good and I didn't want to spend any more time managing the process. Would have given 5 stars to everything were it not for the pricing issue. Felicia's communications and professionalism were excellent and I always felt like I was informed about every step of the process.
Shipment Details
Origin State:
Minnesota
Pickup:
On Time
Destination State:
Colorado
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
4003056
Quote or Order Cost:
$890

Company Response
Terry Williams from Red Carpet Auto Transport Inc. Submitted this response.
Response Date: 10/9/2013 7:31:00 PM
** Call Felicia for 5 Star Customer Service **** FELICIA BOND @ (602) 428-6872, felicia@redcarpetautotransport.com Hello Mark, it's great to hear from you and thank you for your feedback. The pricing in our system updates as we get dispatches from the drivers. I price matched another brokers quote because their pricing sounded more attractive to your budget. A broker does not own their own trucks or have their own drivers. I'm not sure how they established the pricing you received but I matched it because you asked me to. A quote is simply an estimate that's subject to change until we establish availability with the drivers on the route. Sincerely, Felicia