Company Response Review Report Review
Call Red Carpet Customer Service Team @ 602-438-4644

Susan Ethridge Submitted this review about Red Carpet Auto Transport Inc.
Review made Live: 1/14/2013 10:24:00 PM
Felicia was very responsive and friendly throughout the process. She answered all of my questions, kept me informed with daily updates, and confirmed my satisfaction at each step, from initial scheduling through delivery. The driver, Jeff, picked up my '72 Charger on Saturday afternoon in Des Moines, and had it in my driveway in El Paso by 7pm on Monday. Fees were billed correctly and as agreed, and Jeff was very conscientious and knowledgeable. This was a challenging route, in the worst of winter and with a tight timeline; Felicia and Jeff went above and beyond to bring my car to my doorstep ahead of schedule. Very often, dealing with service providers in any business segment is a hassle at best, but working with Felicia was worry-free and pleasant from start to finish. I would recommend Felicia and Red Carpet to friends and family without hesitation.
Shipment Details
Origin State:
Iowa
Pickup:
On Time
Destination State:
Texas
Delivery:
Early
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
RC406345
Quote or Order Cost:
$1106

Car Condition
  • Vehicle was dirty
Company Response
Terry Williams from Red Carpet Auto Transport Inc. Submitted this response.
Response Date: 1/15/2013 10:07:00 AM
FELICIA BOND @ 360-210-4892, 602-354-2851, felicia@redcarpetautotransport.com Hello Susan, Thank you for your business and for posting a 5 Star review for the customer service you received from myself as your single point of contact. red carpet has been in the industry going on 8 years and is 5 Star rated by folks like yourself who have shipped with us. Your vehicle loaded in El Cajon, CA and delivered to El Paso (a difficult delivery location for drivers as it's near the border). You placed your reservation on the the 4th. It loaded on the 8th and delivered on the 14th. Thank you for your confidence in myself and our drivers. take care