We have to say we MOSTLY disagree with this review. Mr. Flint placed his order on 2/23/08 and requested that we accept his full payment due to special circumstances. We did this as we do try diligently to work with each and every one of our custmers who have special needs. He told us his vehicle was available for pick up as of 2/27/2008. We posted his load and our dispatch department went to work on finding a carrier for him. We received a call back from a carrier who wanted an additional $80.00 to transport it for him. We never take it upon our selves to make a decision for our customers but alway call them to let them know what is happening and give them the option of accepting to pay the additional amount or not. This is not suspicious nor is it unprofessional. Mr. Flint declined this offer from this particular carrier so we went back to work to find another carrier who would take it for the quoted amount. On 3/3/08 Dannys Auto Transport called and accepted the load for the quoted amount. Once it was assigned to be picked up on 3/4/08 we called the customer and received no answer nor did he return our calls. Our system automatically sends out a dispatch notice to the customer when it is assigned. To be honest we do not know why he did not receive this but we did look into the history of his order and our system shows it as being sent. Some times emails get lost in cyberspace and we do not know how to fix this as it something we all have to live with in this day and age. Mr. Flint called us on 3/4/08 and asked us why he had not been informed that his vehicle had been assigned to a carrier. I personally apologized over this matter and informed him I would check into it but provided him with the information verbally over the phone. His vehicle was picked up and delivered the very next day. It typically takes any where from 1-10 days to get a vehicle assigned to a carrier once it is available for pick up then it is in transit anywhere from 1-14 days depenidng on how far it is going. Mr. Flint's vehicle was not only dispatched but was delivered to him in 8 days from the day it was available. As for the payment issue to the driver. We did make an error in sending out the trip sheet to our carrier as a COD verses a pre-pay. When we were informed of our error we sent payment right out to the carrier and took care of the matter. Mr. Flints PAE was not in the office at the time of the delivery so the dispatch supervisor looked into the issue and apologized over the misunderstaning. We go out of our way to provide the 5 Star service we are known for. We apologize Mr. Flint feels he did not receive this from us. It would have been very helpful if he had answered our calls to him or at least returned them. We will in the future do our best to not repeat this error. We work hard each and everyday for our customers and go out of our way to help them in any and all issues in regards to their transport. I have to say once again we do NOT feel that this review is accurate from Mr. Flint in regards to his transport.